Troubleshooting

Common issues and how to resolve them

Solutions to common issues you might encounter on Owly.

Connection Issues

Wallet won't connect

Solutions:

1. Refresh the page and try again
2. Clear browser cache and cookies
3. Disable conflicting browser extensions
4. Try a different browser (Chrome/Brave recommended)
5. Ensure your wallet is on Arbitrum network

Transaction stuck pending

Solutions:

1. Wait a few minutes - network may be congested
2. Check transaction status on Arbiscan
3. If stuck, try speeding up or canceling in your wallet
4. Ensure you have enough ETH for gas

Session expired

Solutions:

1. Refresh the page
2. Disconnect and reconnect wallet
3. Sign the authentication message again

Deposit Issues

Deposit not showing

Solutions:

1. Wait 5-10 minutes for confirmation
2. Verify transaction was successful on Arbiscan
3. Confirm you sent to the correct address
4. Ensure you sent USDC on Arbitrum (not other networks)
5. Contact support if still not showing after 30 minutes

Wrong network

If you sent tokens on the wrong network:

• Arbitrum tokens to Arbitrum address: Will work
• Other network tokens: May be irrecoverable

Contact support immediately for assistance.

Copy Trading Issues

Trades not being copied

Check the following:

1. Copy trading is active (not paused)
2. Sufficient balance in sub-account
3. Position limits not reached
4. Trader is actively trading
5. Check if asset is in your excluded list

Different entry prices

Some slippage is normal due to:

• Network latency
• Market volatility
• Order book depth

Significant differences may indicate high volatility periods.

Position size differs

This can happen when:

• Copy ratio is not 1:1
• Rounding due to minimum position sizes
• Insufficient margin for full size

Display Issues

Balance shows incorrectly

Solutions:

1. Hard refresh the page (Ctrl+Shift+R)
2. Wait for data to sync (may take 1-2 minutes)
3. Check if positions are affecting displayed balance

Page not loading

Solutions:

1. Check your internet connection
2. Try clearing browser cache
3. Disable ad blockers or VPN
4. Try incognito/private mode

Still Need Help?

If your issue isn’t resolved:

Telegram Support

Get help from our support team on Telegram.

Email Support

For account-specific issues.

When contacting support, please include:

• Your wallet address
• Description of the issue
• Screenshots if applicable
• Transaction hashes if relevant